Terms

Shipping Cost UK
Shipping within the UK - from the 1st January 2021 delivery cost will be a flat rate of £3.50 per order via Hermes. FREE delivery on orders over £75

All items are beautifully wrapped and sent in safe packaging. 

Payments can be made via create payments or PayPal. You don’t need to have a PayPal account, credit and debit cards are accepted. We will only dispatch your order once full payment is received. Orders made before 1pm will be dispatched the next working day.

Click and collect is now available. If you select click and collect, we will not post your order and you will need to collect the order from the shop in Chipping Sodbury. 

Shipping and Delivery International

Any orders being Delivered outside the UK will now incur Import Duty & Import VAT. The recipient will be liable for these and not Koala Kreations.

Parcels for Northern Ireland will be treated as exports and will be liable for duties and taxes. The recipient will be liable for paying these.

We ship worldwide using the Royal Mail and UK courier services. 

International Posting Costs 

Northern Ireland £6.50 
Europe £12.00 
Australia & New Zealand £30 up to 2kg. If your parcel once cut, packaged and weighed is more than 2kg then we will send you the customer an email with a link to pay any outstanding postage costs. If you would like an estimate prior to order please email us. 
USA £30 up to 2kg. If your parcel once cut, packaged and weighed is more than 2kg then we will send you the customer an email with a link to pay any outstanding postage costs. If you would like an estimate prior to order please email us.

Returns
At Koala Kreations we make every effort to provide you with the full details and accurate images for all of our fabrics and haberdashery.  If you need help or have a question please drop us an email, we are always happy to help. [email protected]

If you are not completely satisfied with your purchase and there is a fault or damage to your items please get in touch and we will do our best to resolve the situation. Please send photos for a quick response. Please note you will be unable to return any cut fabric, ribbon or trims unless it has been damaged during shipping.

Return Address
Koala Kreations
Unit 2 Hatherell’s Yard
Chipping Sodbury
Bristol
bs376ba

We will not be held reasonable for any retuned items lost or damaged in transit.

Out of stock
If you have placed an order and an item it is out of stock, we will email you within 48 hours to let you know if we can get the item to you or we will give you a full refund.

Fabric Buying
All our Fabric is sold by the Half metre. If you would like to buy 2 metres then you will purchase 4 in the quantity box. All our fabric will be cut in one continuous length.

Haberdashery Buying
All our haberdashery is sold by the metre. If you would like 3 metres you would enter 3 in the quantity box. All our haberdashery will be cut in one continuous length.

Welcome to our website Koala Kreations. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Koala Kreations relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

In term 'Koala Kreations' or 'us' or 'we' refers to the owner of the website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Every effort is made to keep the website up and running smoothly. However 'koala kreations' takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Payments are made through create payments or PapPay

'Koala Kreations' is committed to protecting your privacy, you do not need to create an account or register your details with this site to place an order. Every effort is made to ensure your information is stored safely and securely both online and offline. All orders made through 'Koala Kreations' are processed by paypal. 'Koala Kreations' does not handle any part of your financial details during the payment process. So you can be sure your shopping safely at 'Koala Kreations'.

'Koala Kreations' may contain links to other websites of interest however, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.